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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Esmeralda Mayra

May 1, 2026

5  out of  5
rating by Esmeralda Mayra
"Kristy thank you for having very good customer service I will definitely recommend this place, best prices as well 💯"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Arleen Beard’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in HORIZON CITY ."
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Zuhailey Lozano

May 1, 2026

5  out of  5
rating by Zuhailey Lozano
"I was desperately looking for insurance on my vehicle went to a couple of places, but they were asking for too many things that I didn’t have on hand. When I came here. Kristy was very very helpful. I would definitely recommend this place. She was fast and answered all the questions I asked she got me the insurance I needed and was very professional with her work thank you Kristy. I appreciate it."
We responded:
"Thanks so much for the amazing review, Zuhailey! We really appreciate your support here in HORIZON CITY . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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jennifer holguin

April 30, 2026

5  out of  5
rating by jennifer holguin
"Great service and very helpful! My insurance agent made everything simple, answered all my questions, and found me a great rate. Highly recommend!"
We responded:
"Thanks so much for the amazing review, jennifer! We really appreciate your support here in HORIZON CITY . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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SAMMY & LESEN

April 30, 2026

5  out of  5
rating by SAMMY & LESEN
"Great service & prices. Thank you Abril for your help!"
We responded:
"SAMMY, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Arleen Beard’s Team—we are always here to help!"
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Irving Lucero

April 29, 2026

5  out of  5
rating by Irving Lucero
"Amazing experience highly recommend!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Arleen Beard’s Team! We deeply appreciate your kind words here in HORIZON CITY . "
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Marcela Rodriguez

April 29, 2026

5  out of  5
rating by Marcela Rodriguez
"Best agent. Fast, responsive and reliable."
We responded:
"Wow, thank you for the 5-star review, Marcela! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Samantha Chavez

April 29, 2026

5  out of  5
rating by Samantha Chavez
"I had an outstanding experience with this insurance company from start to finish. Their customer service team was incredibly responsive, knowledgeable, and genuinely cared about helping me find the best coverage for my needs. They took the time to explain all my options clearly without making me feel rushed or pressured. What really stood out was how smooth and stress-free the claims process was. Everything was handled quickly and efficiently, and I was kept informed every step of the way. It’s clear they value their customers and stand behind their promises. Their rates are competitive, the coverage options are flexible, and the overall professionalism is top-notch. I feel confident knowing I’m protected by a company that truly puts its clients first. Highly recommend to anyone looking for reliable and trustworthy insurance!"
We responded:
"We are grateful for your 5-star review, Samantha! Thanks for taking a moment to share your positive rating of State Farm Agent Arleen Beard’s Team here in HORIZON CITY . "
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Ken Belken

April 29, 2026

5  out of  5
rating by Ken Belken
"Arleen is very knowledgeable and Professional. She took care of all my needs quickly and thoroughly. I would recommend her to anyone with Insurance needs."
We responded:
"Thanks so much for the fantastic rating, Ken! We are so glad you had a positive experience with us here on State Farm Agent Arleen Beard’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Julio Mendoza

December 4, 2025

5  out of  5
rating by Julio Mendoza
"Good service, prompt response and reasonable pricing on home and vehicles insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Daphne Gallegos

November 26, 2025

5  out of  5
rating by Daphne Gallegos
"Affordable & good services"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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April Gallegos

November 26, 2025

5  out of  5
rating by April Gallegos
"Staff is very nice and always respond to any questions we may have."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nubia Gallegos

November 26, 2025

5  out of  5
rating by Nubia Gallegos
"Thank you for always being kind and thank you for having the best prices for my car and house insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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juana hernanadez

November 25, 2025

5  out of  5
rating by juana hernanadez
"Buen servcio- amabilidad los recomiendo."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sergio Torres

November 20, 2025

5  out of  5
rating by Sergio Torres
"Got a life insurance quote. Answered all my questions and concerns. Very kind and made me feel special. 5 star VIP service. I'm going to give her my auto insurance business in 5 months when my insurance expires."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ines Chavez

November 20, 2025

5  out of  5
rating by Ines Chavez
"Buen servicio, muy recomendado."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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gilberto lucero

November 17, 2025

5  out of  5
rating by gilberto lucero
"Ya Tengo mas de 10 años aqui y siempre me han dado muy buen servicio, y simpre muy atentos"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Josefa Chaves

November 17, 2025

5  out of  5
rating by Josefa Chaves
"Thank you for your help"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Mary Gonzales

November 5, 2025

5  out of  5
rating by Mary Gonzales
"State Farm They are a good neighbor and are always there for Me Auto Insurance is My purchase and payments are always easy over the phone I am always given the respect in which is very important to Me I highly recommend State Farm Thank You Stae Farm Insurance"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Guillermo Banuelos

November 3, 2025

5  out of  5
rating by Guillermo Banuelos
"The service from Cristina at State Farm was excellent! She was very professional, friendly, and helpful throughout the entire process. The prices were also very reasonable. I highly recommend them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Daniel Miller

October 22, 2025

5  out of  5
rating by Daniel Miller
"Arleen and her insurance agency are absolutely on point! Her staff gets you the most affordable pricing and in and out in a timely matter. Highly recommended!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Yajaira

October 22, 2025

5  out of  5
rating by Yajaira
"Always great customer service!! Frank was very helpful and friendly when guiding me through the phone on how to connect my cars beacon to the app. Anytime I have questions or need help with something everyone at the office is super helpful!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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richard morales

October 18, 2025

1  out of  5
rating by richard morales
"This agent made several mistakes. We had both auto and home coverage then later cancelled the auto coverage due to repetitive increases. They ended up canceling both policies and when we told them the home insurance was suppose to remain active they said there was nothing we can do until we pay back the difference of a check that was being processed and sent back to us. Later when the policy was reactivated they were too lazy to make sure it matched the first policy and I was removed from it leaving only my wife. Fast forward to a claim we made on our home over a year later and State Farm wouldn’t fully process our claim because I called in the claim. No one let us know this until about 3 weeks after the claim was started. It took State Farm about 8 weeks to send a third party adjuster and after his findings we were told State Farm needed to send their own adjuster. After us calling back 3 more times the adjuster said no one was coming and the claim was denied 10 weeks later. This time gap caused more rain damage. A rep even said it shouldn’t have taken this long. I could have gotten my roof repaired two months prior had I known they wouldn’t cover it. They never inspected inside the home and said I was responsible for getting on my roof to take pictures of damages (I don’t even have a ladder and I don’t know what to look for) and I needed to send pictures of interior damages. I was told by the claims department and the agency that they doubt the damages exceed the deductible inside. All of a sudden they’re all pros on plywood, insulation, drywall, ducting and framing damages without seeing the home. State Farm takes your money and in the end won’t spend money to send an adjuster. When speaking to the agency they said there’s nothing they could do and recommends we call claims. We never call in for help and the one time we do they didn’t want to assist until I made them. They will collect their commission on every renewal but when you need them they don’t take their time to handle things correctly or they send you to the 800 number. I wouldn’t recommend this agency to anyone or State Farm. Also when you have a claim with them no one calls back. We had to call about 8 times to get info. Even the claim status wasn’t told to us until we called."
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Thomas Shukitt

September 19, 2025

5  out of  5
rating by Thomas Shukitt
"Helpful Agent!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Yolanda Campos

April 1, 2025

5  out of  5
rating by Yolanda Campos
"Today, Jorge, at your Horizon office, helped me tremendously. He never hesitated to help me with all my questions. Very knowledgeable. Big shout out to him. Thank you.."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Y Munoz

March 20, 2025

3  out of  5
rating by Y Munoz
"Excellent customer service. It was a pleasure working with Cristina. I still can’t believe switching my insurance was not only simple but saved me over 3 thousand dollars per year. UPDATE: It was nice while it lasted. The savings were only temporary. Rates crept up over 2 years. Nothing on the particular agent but State Farm dropped us because our dog accidentally got out and bit someone walking their dog."
We responded:
"Thank you for the kind words. We appreciate your business."